Shipping policy

Shipping & Delivery

At Stofdroom, we are committed to getting your carefully selected fashion items to you efficiently and securely. This policy outlines our standard shipping procedures for all orders.

Shipping Method & Processing

We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

Shipping Destinations & Timelines

We ship internationally to most countries. The estimated delivery time for Standard Shipping is 7-20 business days from the date of dispatch, depending on the destination. Please note these are estimates and not guarantees, as delivery times can be affected by factors beyond our control, such as customs processing or local postal delays.

Shipping Costs

Shipping costs are calculated at checkout based on the destination country and the total weight of your order. There is currently no minimum order value for free shipping. The exact shipping fee will be clearly displayed before you complete your purchase.

Order Tracking

Once your order is on its way, you will receive an email containing your tracking number and a link to monitor your package's journey. If you have not received tracking information within 5 business days of your order, please contact us at [email protected].

Customs, Duties & Taxes

For international orders, please be aware that cross-border shipments may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost paid to Stofdroom. We recommend contacting your local customs office for more information.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at the time of order placement. Stofdroom is not responsible for orders shipped to an incorrect address provided by the customer. If you need to correct an address, please email us immediately at [email protected]. We will attempt to update the order if it has not yet been processed for shipping.

Contact Us

For any questions regarding your order's shipment, our delivery policy, or to report a problem, please do not hesitate to reach out to our customer support team via email at [email protected]. We are here to help.