Faq

How long does shipping take?

We aim to process and dispatch all orders within 1-3 business days. Delivery times vary by location. Standard shipping typically takes 5-10 business days. You will receive a tracking number via email once your order is on its way.

What are your shipping destinations and costs?

We offer worldwide shipping. Shipping costs are calculated at checkout based on your delivery address and the total weight of your items. Any applicable customs duties or import taxes are the responsibility of the recipient.

Can I modify or cancel my order?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us immediately at [email protected] with your order number. We will try our best to accommodate your request if the order has not yet been processed for shipment.

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items must be unworn, unwashed, in their original condition with all tags attached. For hygiene reasons, certain items like underwear are final sale unless defective.

How do I start a return or exchange?

Please contact our customer service team at [email protected] with your order number and the items you wish to return or exchange. We will guide you through the simple process and provide a return authorization and instructions.

When will I receive my refund?

Refunds are processed to the original payment method once we receive and inspect the returned items. Please allow 5-10 business days for the refund to appear in your account after we process it.

How do I find the right size?

We provide detailed size charts for each product category (Skirts, Pants, Jeans, T-Shirts, Sweaters & Knits). Please refer to the chart on the specific product page and measure yourself for the best fit, as sizing can vary between styles.

Are your products true to the pictures?

We strive to represent our products as accurately as possible. However, slight variations in color may occur due to monitor settings. If you have specific concerns about a product's material or detail, please email us at [email protected] before purchasing.

Do you offer gift cards or packaging?

We currently do not offer physical gift cards or special gift packaging. All orders are shipped in our standard, discreet packaging.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and other secure local payment methods depending on your region.

Is my payment information secure?

Absolutely. Our checkout process is secured with SSL encryption, and we do not store your full payment details on our servers. All transactions are processed through trusted, PCI-compliant payment gateways.

How can I contact customer service?

For any questions not answered here, please reach out to our dedicated support team via email at [email protected]. We aim to respond to all inquiries within 24-48 hours during business days.